2/29/2024 0 Comments Thomas cook flight trackerHold on to all your receipts and documents, as you’ll need them for the insurance claim process.įamiliarize yourself with your rights. In order to prevent liquidity constraints Condor has applied for a state-guaranteed bridging loan, which is currently under review by the Federal Government,” said the release.įor non-British travelers, if you’ve got travel insurance, check in with the company as soon as you can. “Condor continues to operate as a German company. But, if you are ATOL-protected you will be reimbursed for the cost of your new flight.Ĭondor, a German airline owned by Thomas Cook, will continue flight operations, it said in a press release. Travelers returning after October 6 will have to book their own flights back. “If we have provided a repatriation flight for you and you make your own arrangements to return to the UK without authorization from the Civil Aviation Authority, you will not be able to reclaim the cost of those alternative arrangements unless there are exceptional circumstances,” says the CAA. For more information: - Foreign, Commonwealth & Development Office September 23, 2019įor specific info on new flights, go to the CAA’s “guidance by destination” web page, which offers a table of departure airports you can select from for information about your new flight. We are doing all we can to get passengers home who can no longer travel on Thomas Cook services.ĭue to limited aircraft availability, we are prioritising passengers in areas with limited alternative options. “We are doing all we can to get passengers home who can no longer travel on Thomas Cook services,” it added. The UK Foreign Office has tweeted that because of a limited number of aircraft, it is “prioritizing passengers in areas with limited alternative options.” Different repatriation arrangements are being made for different locations…In a small number of cases, passengers may be asked to book your own return flights on existing flights with other airlines and claim the cost of this back.” “Where possible we are aiming for these to be as close as possible to your original return time and date. “Depending on your location, this will be either on CAA-operated flights or by using existing flights with other airlines,” says the statement. Which is exactly what happened in the UK on Sunday.įor those currently abroad and due to fly back to the UK with Thomas Cook, the CAA is providing new flights to get them home. What is ATOL? It stands for “Air Travel Organiser’s Licence” – a UK financial protection scheme that safeguards most air package holidays sold by travel businesses that are based in the UK.īasically, it prevents travelers from being left without assistance or facing a financial loss if their travel company stops trading. The CAA will arrange return flights for ATOL-protected travelers currently abroad who were planning to fly back to the UK with Thomas Cook. Here’s what affected travelers need to know. The UK government and Civil Aviation Authority (CAA) says a massive repatriation operation has been launched to bring over 160,000 UK travelers home.Ĭodenamed Operation Matterhorn, it’s been dubbed the UK’s biggest ever peacetime repatriation. A US phone number ( +1 8) has been set up for customers currently in LA, San Francisco, Las Vegas or New York. Virgin Atlantic has tweeted that they’re helping to bring Thomas Cook passengers and staff home from Cuba, Jamaica and the United States. Thomas Cook France reports that around 10,000 French customers are currently on vacation and an emergency number ( 01 45 05 40 81) has been set up to offer advice. In Germany, one of Thomas Cook’s biggest markets, state-owned broacaster Deutsche Welle reports that insurance companies will help repatriate 140,000 stranded German customers. Hundreds of thousands of travelers are facing a nightmare scenario this week, with the collapse of tour operator Thomas Cook leaving them stranded abroad.Īll flights and vacations booked through the company have been canceled, and all retail stores closed.Īround 600,000 travelers are affected, and the countries with the most stranded tourists are Spain, Turkey, Tunisia and Greece.
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